Conflict Resolution and Conflict Mediation
Encyclopedia of Social Work
Conflict fundamentally impacts human interaction and social organization, and thus persists as a primary emphasis within macro social work practice. Traditionally, conflict resolution and conflict mediation have been provided through aspects of prevention, restoration, procedural, or decision-making services. This entry expands definition, discussion, and application of conflict resolution and conflict mediation in policy, organizational, and community practice settings. Authors use a critical lens and create new approaches in the application of conflict as a both a tool and guide for transformative macro practice across social work macro practice contexts.
Coles, D. Crystal and Sawyer, Jason, "Conflict Resolution and Conflict Mediation" (2013). School of Social Work. 22.
NASW Press and Oxford University Press